This is the Privacy Policy ("Policy") of ReflexityAI, [company incorporated under the Companies Act, 2013 / an LLP incorporated under the Limited Liability Partnership Act, 2008 / a proprietorship concern represented by its proprietor Mr. Sharad Bairathi] and having its registered office at [insert address], India (hereinafter referred to as "ReflexityAI / us / we").
Thank you for using our platform, ReflexityAI available at [insert link] (the "Website") and/or our mobile application, [insert app name] (the "App") (collectively the Website and the App are hereinafter referred to as the "Platform"). This Policy discloses ReflexityAI's information practices for this Website, App and related services ("Services") provided by us and our third-party partners ("Partners"), including the nature of information being collected, the method of such information collection, use of such information, and how ReflexityAI handles your information.
We collect personal and sensitive information you voluntarily provide to us for purposes of using the Platform, such as your name, email address, title, organization name, telephone number, mailing address, password, billing information, and any other information necessary for you to use the Platform. Additionally, when you visit the Platform, we automatically collect information like your IP address, browser type, operating system, referring URLs, and device information. We also collect information about your interaction with the Platform, including your sales and marketing data, stored on AWS, and site usage statistics, which help us enhance productivity and improve our services ("Personal Data").
By using the Platform, you expressly consent to providing us with your information and authorize us to use and disclose such information as provided in this Policy. This Policy applies to all users of the Platform, whether casual users or registered users, including Platform's Subscribers, their end users and partners who engage in transactions on the Platform.
When you consent to the collection of your information, it shall be interpreted that you have read this Policy and the Subscription Agreement available on the Platform, and you have provided your explicit consent after fully understanding the terms and conditions herein.
Capitalised terms used herein and not defined specifically in this Policy shall have the same meanings ascribed to them in the Subscription Agreement.
1. COLLECTION OF PERSONAL DATA
By accepting this Policy, you authorize ReflexityAI to process any information you provide on our Platform or in other ways. To register as a user, we require basic information such as your name, email address, mobile number, and location (IP address may be used). We ensure that this information is not sold or shared with any unauthorized third parties.
2. HOW WE USE THE INFORMATION WE COLLECT
ReflexityAI owns all the information collected through the Platform. We may use the information described above to:
- Verify your identity.
- Create and manage your account.
- Send you offerings of products or services and update you on special offers available on the Platform. You may unsubscribe from these communications anytime.
- Monitor and improve the Platform by calculating statistics, identifying geographical locations, demographics, preferences, and behavior. Aggregated Platform usage statistics may be shared with advertisers or other third parties.
- Administer participation in special events, contests, surveys, and market research.
- Respond to your queries.
- Operate, evaluate, and improve our business.
- Facilitate and track sales and marketing activities of your organization, including providing analysis and statistics and real-time updates for your sales organisation.
- Share relevant analysis, data and statistics that the Platform generates to the subscriber or its end users.
- Monitor quality and compliance.
- This information may also be used when you contact ReflexityAI through chat or email. ReflexityAI reserves the right to include your email ID in marketing communications.
3. IP ADDRESS & LOCATION INFORMATION
When you visit our Platform, ReflexityAI collects your IP address to help provide the services, diagnose problems, administer and tune the operation of the Platform, track traffic, and gather demographic information. This data is used to improve our Platform, products, and customer service.
For the purpose of providing services to the subscribers, we may also collect your real-time location and usage patterns related to your marketing and sales activity.
4. COOKIES AND WEB BEACONS
ReflexityAI may collect data through cookies and other monitoring technologies to enhance your browsing and shopping experience on our Platform. 'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our Platform. We may authorize third parties to use cookies and other monitoring technologies to compile information about the use of the Platform or interaction with advertisements that appear on the Platform. We do not have access or control over these cookies. We do not link the information we store in cookies to any personally identifiable information you submit while on the Platform.
We use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You are always free to decline cookies if your browser permits, although by declining the use of cookies you may not be able to use certain features on the Platform.
5. SHARING AND RETENTION OF INFORMATION
Any personal information, if collected, will be passed on to our trusted Partners and service providers who shall need access to the information to the extent necessary to facilitate providing the Services.
We use trusted third-party service providers to perform certain services on our behalf, including for data storage/management, web hosting, web analytics, fulfillment, marketing, mailing, and emailing. These Partners and service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by ReflexityAI.
Where applicable, when a Subscriber commences the subscription, the Authorised User's name, location, and contact number may be sought solely for the purpose of facilitating the services through the Platform. ReflexityAI may also engage third-party service providers, including but not limited to map application programming interfaces (APIs), SMS gateway services, and analytics platforms, all of whom are contractually bound to process any personal data received in a secure manner and strictly in accordance with the purposes specified in this Policy.
We may disclose your personal information to comply with legal obligations, regulatory requests, or court orders, and to protect the rights and safety of ReflexityAI, its users, or the public.
ReflexityAI retains personal information only for as long as necessary to fulfill the purposes for which it was collected or as required under applicable laws and regulations. Once such purposes have been served, or upon withdrawal of consent by the user (where applicable), the information will be securely deleted, anonymized, or retained in compliance with legal, regulatory, or contractual obligations.
6. YOUR RIGHTS
Upon request, we will remove your personal information from our database. However, our Partners may require access to your personal information in order to provide you with the Services, and such removal of your personal information from our database may make you ineligible to avail the Services or full functionality of the Platform. Upon written request, you may access and/or request that any erroneous information about you be corrected.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the email address below.
The Platform may, from time to time, contain links to and from the platforms, websites or applications of our partner networks, advertisers and affiliates. If you follow a link to any of these platforms, websites or applications, please note that these platforms, websites or applications have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to them.
7. BUSINESS TRANSFER
Your personal information may be disclosed as part of any merger, sale of ReflexityAI assets, acquisition, or in the event of insolvency, bankruptcy, or receivership.
8. SECURITY MEASURES
ReflexityAI has implemented reasonable and appropriate security practices and procedures in accordance with the Information Technology Act, 2000 and other applicable laws to ensure the protection of personal data. All data is securely stored using reputed cloud service providers, including Amazon Web Services (AWS), in order to minimize infrastructure-related risks.
Data transfers are secured using SSL (Secure Socket Layer) encryption. Our servers are equipped with integrated security systems that actively detect, prevent, and block unauthorized access, cyberattacks, and potential data breaches. We maintain firewalls and intrusion detection systems to further enhance system security.
Access to internal systems is strictly role-based and limited to authorized personnel only. In addition, we conduct regular internal training sessions to ensure that all employees understand and adhere to data protection responsibilities.
9. CHILDREN'S PRIVACY
Our Platform is not directed at anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should not use the Platform and should not submit any personal information to us.
10. LINKS
This Platform may contain links and advertisements which may lead you to other websites, applications or platforms. Please note that once you leave our Platform you will be subjected to the privacy policy of the other platform and this Policy will no longer apply. By using this Platform, you signify your agreement to the terms of this Policy. ReflexityAI reserves the right, in our sole discretion, to change, modify, and/or delete portions of the terms of this Policy at any time.
11. LIABILITY
Notwithstanding anything to the contrary in this Policy or any other terms of service or use applicable as between ReflexityAI and you, ReflexityAI's aggregate liability hereunder towards direct damages shall be limited to INR 1,000 (Indian Rupees One Thousand) only. ReflexityAI's liability shall not extend to any indirect or remote damages whatsoever, including but not limited to special, incidental, consequential, or punitive damages or loss of profits.
12. GOVERNING LAW & COMPLIANCE
While this Policy applies to all personal information collected, stored and used by ReflexityAI, it is intended to comply only with the applicable laws of India. All matters of dispute are subject only to the courts in the city of Bangalore, India. The Policy shall be governed by Indian laws.
ReflexityAI shall always cooperate with regulatory authorities and investigating agencies in India in the matter of treatment of personal information.
13. AMENDMENTS
ReflexityAI may modify this Policy in its sole discretion at any time. While ReflexityAI shall make best efforts to notify you of any such modification, it shall be your responsibility to read and understand the Policy as prevalent from time to time. Continued use of the Platform shall be deemed to constitute acceptance of the Policy as amended.
14. CONTACT US — PRIVACY GRIEVANCE OFFICER
If you believe that ReflexityAI has not complied with this Policy with respect to your personal information, or would like us to update information we have about you, or if you have any questions about our Policy, please feel free to contact our Privacy Grievance Officer. We are committed to addressing your concerns promptly. The usual turnaround time for complaint resolution is within 72 hours from the time of receipt.
Name: [insert name]
Designation: [insert designation]
Email: [insert email]
Phone: [insert phone]
Address: [insert address]
End of Privacy Policy.